Complaint

Basic advice on how to proceed with a complaint

Familiarize yourself with the Complaints Rules again .
Prepare an invoice or order number.
Please contact us by phone or email first. Describe the problem to us, or attach photos of the defect on the product. On the basis of this information, we will evaluate the situation and tell you how to solve it, or we will arrange with you to pick up the product or only the defective part (the product will be properly prepared and packed for transport - see the instructions below) at the address you specified or we will send you the defective part directly, without sending the entire defective product to our address.
For any correspondence, ALWAYS USE ONLY THE ADDRESS OF THE STORE - Domácí potreby KUDRNÁČ, Bruselská 442/1, Prague 2 - Vinohrady, 120 00, AS A CORRESPONDENCE ADDRESS!

How to properly prepare the product for transport?

When packaging the product, it is necessary to take into account the risks of possible damage associated with transport, and the transport packaging must also be adapted to this. The product cannot be handed over for transport without paper packaging (wrapped only in stretch film). Also, do not send the product only in its original packaging, it is part of the product and its damage (even just by placing shipping labels) can be a complication, e.g. when dealing with withdrawal from the contract.

About us

Allow us to introduce ourselves. We are a family store of traditional home and kitchen supplies. We have been working in this field since 1991. During this time, we have gained a lot of experience with individual products, which we are happy to pass on to you. Both in person at our brick-and-mortar store at Bělehradská 74, Prague 2, Vinohrady, where there are ca. 8,000 products, and also on our website, where there are ca. 7,000 active products. In 2020, we moved from Budečská ul., No. 9, where we operated for 24 years, but the premises were no longer satisfactory. We are annual visitors to the largest European fair for household goods, where we select quality products for you at a decent price. We first personally check these products at home. Only after that they go to our counter. We will be happy to show you all the displayed products at our brick-and-mortar store in Prague, Vinohrady. In addition, you have the opportunity to view them at your leisure on our website.
The prices displayed for the products are the same as our brick-and-mortar store.

We look forward to your visit.

Housewares Team.

Our brands

Bisetti